Terms and Conditions | holidaynorthumbria

Here are our booking conditions:-

Please read these carefully as they set out the terms of the contract that you will enter into when you make a booking with us. Please contact us if you have any questions.

Arrival and Departure

On the day of your arrival, your camping pitches will be available from 1pm and glamping accommodation will be available from 3.00 pm. You will be messaged key collection arrangements for glamping accommodation prior to your arrival. On the day of departure, you must vacate your camping pitches by 12 midday and glamping holiday accommodation by 10.00 am.

Payment

All bookings are subject to written confirmation. A deposit is payable at the time of booking of the first nights fee. Once the deposit has been paid and the booking has been confirmed in writting by us, a binding contract will exist between us. Deposits are non-refundable unless we are unable to accept the booking.

The full balance is due 8 weeks before the arrival day. If this is not received timeously, we have the right to cancel the holiday and the deposit will be lost. We are not obliged to send reminders. For bookings made within 8 weeks of the arrival day, the full rent must be paid immediately.

Occupancy

Only the persons listed in the booking request, or notified to us and accepted by us afterwards, may stay in the property. The maximum occupancy of the property, as shown in our website, must not be exceeded.

Cleaning

Guests are expected to leave all accommodation clean and tidy, a range of cleaning materials are provided in all accommodation units. Please empty the bins and clean and put away all crockery. Empty ash from the fire pits/stoves into the metal ash bins provided. (be very careful to make sure ash cool before emptying, cool with water if necessary). All pitches must be cleared of waste or debris before departure.

Pets

We will accept two well-behaved dogs in Our Shepherds Huts and Cottages please pick up after your pet, keep it on a lead at all times when on the campsite or associated walks and keep out the bedrooms and off the furniture. We reserve the right to charge a fine for muddy footprints on bedlinen or furniture.

Smoking

Smoking is not permitted within any of our properties.

Cancellation

Once you have booked your stay with us and we have accepted your booking, our agreement is a legal contract and any deposit you may have paid is non-refundable. If you need to cancel, please contact us immediately and confirm it in writing.

Fo holidays cancelled due to Covid-19, full refunds will be given less a 15% admin fee – we ask you to let us know ASAP.

For holidays cancelled by you, you will remain liable to us for payment of the total cost of the holiday. However, if we are able to re-let the accommodation, all monies paid in excess of the deposit will be refunded, less a 15% administration fee plus any shortfall in the rent achieved, taking into account that we may have to discount the rent to secure a booking quickly at short notice. Please note your membership to the Greener Camping Club is not refundable.

Each pitch/glamping unit booked is a separate contract.

Insurance

We strongly recommend that you obtain suitable holiday insurance to avoid any loss owing to cancellation.

Non-Availability

We will only cancel your booking if your accommodation becomes unavailable for reasons beyond our control. In this unlikely event, we will attempt to offer you alternative accommodation. However, if this is not possible or unacceptable to you, we will refund all monies paid by you. Whatever the circumstances, our liability to you will not extend beyond a full refund. We shall not be responsible for any consequential loss.

Sub-Letting

The accommodation must not be sub-let and the number of persons using the accommodation must not exceed the maximum number advertised and declared in the booking form.

Inspection and Maintenance

We or our representatives shall be allowed access to the accommodation at any reasonable time for inspection or maintenance.

Damages and Breakages

Please take good care of our accommodation. Guests are expected to leave the holiday accommodation in a neat and tidy fashion with all bins emptied and all dishes washed and put away. You are responsible and liable for any breakages which you cause to the accommodation or its contents. We do not normally charge for minor breakages, but you will be held responsible for repair or making good if we consider that the damage or breakage is significant. Please report any damage or breakages as soon as they occur.

You will report without delay any defects in the property or any breakdown of equipment or appliances therein. Arrangements for repair or replacement will be made as soon as possible.

Anti-Social Behaviour

You agree not to act in any way which might cause disturbance to any neighbouring pitches. If we consider that you have behaved anti-socially, irresponsibly, or have caused significant damage or disturbance to the property or the property of others, we are entitled to terminate your holiday immediately without a refund.

Liability

We do not accept any liability for any damage, loss, injury, sickness or inconvenience to any member of your party, or any vehicles or possessions belonging to any of them, howsoever caused, nor shall we be liable for any additional expenses incurred by you whether directly or indirectly caused by or arising from any aspect of your booking with is. Under no circumstances shall our liability to you exceed the amount paid by you to us.

Website Content

We will endeavour to ensure that the content of this website is always accurate, honest, and up-to-date. However, all content, including prices, is subject to change without notice.

Personal Information

All personal information collected through the forms in this website will be used only for the purpose intended, eg to answer an enquiry or to process a booking. In the case of an enquiry, personal information will not be retained for longer than is necessary to satisfy the enquiry made. In the case of a booking, your details may be retained by us for such periods as may be necessary to satisfy your booking and for the proper administration of our own business accounting and taxation.

Cookies are small parcels of data stored temporarily on your hard drive while you are browsing a website. These are a standard mechanism used by most websites. Our website employs cookies for the purpose of maintaining user sessions to enable the booking process. Cookies are also used for the purpose of generating access statistics. These provide us with general information about how our website is used. No personal information that would enable us to identify individuals is either obtained or stored, and these cookies are deleted automatically within 24 hours.By using our website with cookies enabled, you consent to our use of cookies.

Links

Links to external websites are provided as a service to our users, eg where they contain information that may be of either general or specific interest to persons planning a self catering cottage holiday. However, we are not responsible for the content, views, or accuracy of information on external websites.

Data

You accept that data gathered during the course of this booking may be held on computer.

Applicable Law

When making a booking with us, you agree to comply with the above terms and conditions. In the event of a dispute, the laws of England and Wales shall apply and the English courts shall have jurisdiction.